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What is a hotel PMS or Property Management System?

What is a PMS

What is a hotel PMS?

A PMS , or Property Management System , is a software that helps the establishment, be it tourist apartments, campsites, small hostels or large hotels, to manage and organize all its operations efficiently , from reservation to check-out , With a PMS all operations are centralized

PMS Software

 

Functions of a hotel PMS

The main function of a Property Management System is to simplify and optimize the operational management of accommodation, be it tourist apartments, hostels, hotels, lodges or campsites. With a PMS you can automate different recurring tasks in your accommodation and thus save time and resources.

Once you register your establishment, some processes of your accommodation that you can automate  are:

Management of your accommodation reservations

The PMS allows you to manage all reservations for your rooms or apartments, whether the guest has booked directly with your establishment or through other platforms or travel agencies.

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Assignment of rooms or tourist homes to the guest

According to guest preferences, the availability of your accommodation and other criteria. You can easily assign available rooms or properties to your guests.

Inventory control of your establishment

Within your system you can keep an updated record of the inventory of rooms, properties, plots, etc. including availability, rates and occupancy restrictions.

Management of rates and prices for each room or establishment

It allows you to easily establish and adjust room rates based on demand, season and other factors according to needs. With a PMS you will have an easy time controlling the revenue process of your establishment.

Management of all your guests' data

The PMS you to store and access all your guests' information, their contact information, preferences and reservation history, to provide personalized service to the guest and thus facilitate customer loyalty.

Payment processing

Facilitate payment and billing management, with a PMS you can charge reservations, track pending payments from your guests and generate financial reports.

Report generation

Within the possibilities of the PMS , it also offers tools to generate detailed reports on occupancy, revenue, reservation trends and other key aspects of the business, which help in making strategic decisions.

In summary, a PMS helps you centralize and automate the operational management of your establishment and thus improve the efficiency of your processes, worker productivity, and customer experience.

Advantages of using a hotel PMS

Using a Property Management System ( PMS ) offers numerous advantages to hotel and accommodation establishments with which to optimize their processes and improve efficiency , among other benefits such as:

PMS Benefits

Process automation

A PMS automates processes related to reservation management, such as updating inventory and assigning rooms or properties, payment processes and generating reports, thus reducing the time and resources of each task.

Improved efficiency

By automating repetitive and administrative tasks, a PMS improves the operational efficiency of the establishment. This can lead to increased staff productivity and a reduction in human error.

Centralized reservation management

With the PMS , it centralizes the management of all reserves, regardless of the reserve channel used by the host. This facilitates the monitoring and management of the reserves, avoiding the Over booking and optimizing the occupation of the rooms.

Greater profitability

By optimizing the occupancy of the establishment and improving the efficiency of management, the PMS can contribute to increasing the profitability of the accommodation. Plus, with pricing and rate management tools, you can help maximize revenue.

Improve the guest experience

Offering a personalized and more optimal service to guests. From reservation to check-out, the PMS facilitates a fast and simple experience , which can increase the degree of satisfaction of guests' stay and promote customer loyalty.

Data and Statistics

Access to detailed data on occupancy, revenue, booking trends and other key aspects of the business.  The data provided by the system facilitates the analysis of establishment statistics and monitoring of the evolution of accommodation and thus being able to make decisions and build improvement strategies based on data.

In short, using a PMS offers key advantages for establishments, enabling process automation, centralized management and increased efficiency, thereby reducing time and costs for the business and improving the quality of the guest experience, which will result in better business valuation and increase in reserves and income.

How to start using a hotel PMS?

When starting to use a Property Management System you should know that this involves a research process.

Investigate PMS

PMS system that best adapts to the specific needs of the establishment , since depending on the type of accommodation you manage, hotel, hostel, camping, tourist accommodation or others, you will have certain needs and the chosen PMS must provide you with the necessary tools to help you with them. 

What is the best hotel PMS?

Investigate different options for Property Management Systems on the market and choose the one that best suits your establishment, taking into account the specific needs, functionalities and characteristics, ease of use, possibility of integration, costs and size of your establishment. .

Also request a demo of the PMS as well as detailed information and resolution of doubts.

Staff training

Train your staff in the use of the new system. Most providers offer online training courses, video tutorials and support to their customers to make the adaptation process easier for their customers.

Configuration of the hotel PMS or Property Management System

Configure the PMS according to the specifications of your establishment; basic information such as name and address, number and type of rooms or properties, rates, prices, availability, cancellation policy and payment methods, among others.

Data migration

Transfers existing reservation data and other relevant information to the new system in an orderly and accurate manner.

Test and adjustments

Thoroughly test the system to ensure it is working properly and make adjustments as necessary.

Phased implementation

Implement the PMS in phases, starting with less critical areas of the hotel and gradually expanding its use as staff become familiar with the system.

Monitoring

Conduct regular evaluations of system performance and optimize its use to maximize efficiency and benefits.

Do you already have a Property Management System?

Discover the benefits of integrating your PMS with Check-in Scan

The integration of a PMS with Check-in Scan offers additional benefits that include the automation of the check-in process, greater safety and regulatory compliance, and an improvement in operational efficiency.

PMS integration with Check-in Scan

Do you want to get the most out of your hotel PMS?

Discover how to make the integration of your PMS with Check-in Scan for more efficient and safe management!

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