How to register travelers at La Ertzaintza

SES HOSPEDAJES platform has been launched , which must be used to register travelers in a national way with the exception of those tourist accommodations that must make the registration of travelers in the Ertzaintza or Mossos d'Esquadra .
«… The aforementioned establishments located in the competence demarcation of the Basque Country will continue to notify and register in the files of the Department of Security, in order to ensure the immediacy of a possible police intervention of the Ertzaintza in the Autonomous Community of Euskadi.»

Registration in the Ertzaintza traveler register

Before being able to register travelers for any tourist establishment in the Basque Country, tourist accommodation must be registered in Ertzaintza inns in order to register travelers as indicated by law.
To register any tourist property on the Ertzaintza website , we must go to the “Companies > Hotel Registration” section, we provide the link because it is a bit complex to find on the Ertzaintza website .

Once here, we must fill in our details, as well as details of the tourist accommodation you want to register.
When the process has been completed, you will be provided with a password so that you can begin sending the traveler report to the Ertzaintza.

With the Check-in Scan , you can send the part of travelers automatically to the Ertzaintza.

How should we register travelers in the Basque Country?

According to the Citizen Security Law, in Euskadi the data from the guests of all ages must be collected. The mandatory data that must be provided according to the Ertzaintza website are the following:

Traveler data

With the implementation of Royal Decree 933/2021, the model of travelers used to make the guest record in the Ertzaintza has been updated. With the entrance of 2025, the traveller registration form updated to the requirements of the RD 933/2021 must begin to be sent. The model of an old travelers, which could be used until the end of December 2024, will no longer be valid

How should data be communicated in the Ertzaintza?

Communication of traveler data with the Ertzaintza must be carried out within 24 hours of checking in through the Ertzaintza hotel registry. Data communication can be done in different ways:

• Online : it is undoubtedly the most comfortable way. The data can be sent to the Ertzaintza at the click of the Check-in Scan .
• In person : The tourist accommodation traveler registration book can be delivered to the Ertzaintza police station.
• Fax : Sending a fax with the registration form of each guest to the Ertzaintza police station.

The Ertzaintza will return an acknowledgment of receipt regardless of the method chosen for communication.

Create the registration part of travelers digitally from the mobile and send directly to the Ertzaintza

It speeds the check-in process and data registration of your guests and complies with the new regulations of the Ministry.

Request more information

Consequences of not registering guests with the Ertzaintza.

According to regulations, it is mandatory for tourist accommodation to keep a record of guests and communicate this information to the competent authorities . The consequences of failing to comply with this obligation may include:

• Administrative Sanctions : Authorities may impose fines on accommodation owners or managers for not keeping guest records. These penalties may vary depending on the severity and frequency of the violation.
• Legal Issues : Lack of registration can lead to legal issues as it is a regulatory requirement. This may include legal proceedings that may result in higher fines or additional sanctions.
• Security Problems : Failure to keep adequate records of guests can hinder the work of security and civil protection forces in case of emergencies or criminal investigations.
• Loss of License : In serious and repeated cases, the authorities may withdraw the operating license of the tourist accommodation, preventing it from continuing to operate legally.

Maintaining a proper and up-to-date record of guest data is crucial to comply with regulations and avoid these potential negative consequences. Contact us now and don't worry about the guest registration process at the Ertzaintza or any other police force.