How to register travelers with the Ertzaintza (Basque Police)

SES HOSPEDAJES platform has been launched . This platform must be used to register travelers nationwide, with the exception of tourist accommodations that are required to register travelers with the Ertzaintza (Basque Police) or Mossos d'Esquadra (Catalan Police ). The Ertzaintza maintains its own system for registering travelers in the Basque Country to ensure immediate police intervention within its territory.
“…the aforementioned establishments located within the jurisdiction of the Basque Country will continue to notify and register in the files of the Department of Security, in order to ensure the immediacy of any potential police intervention by the Ertzaintza in the Basque Autonomous Community.”

Registration in the Ertzaintza traveler registry

Before registering guests at any tourist establishment in the Basque Country, the accommodation must be registered with the Ertzaintza (Basque Police) to comply with the law.
To register any tourist property on the Ertzaintza website , go to the "Businesses > Hotel Registration" section. We've provided the link because it can be a bit difficult to find on the Ertzaintza website .

To register, go to the 'Companies > Hotel Registration' section on the Ertzaintza's official website. The process can be difficult to find, so we've provided a direct link to complete the registration

Once here, you must fill in your details, as well as details of the tourist accommodation you wish to register.
When the process is complete, you will be given a password so you can begin sending the traveler's information to the Ertzaintza (Basque Police).

With the Check-in Scan , you can automatically send the passenger report to the Ertzaintza (Basque Police).

Create the Traveler Registration Form digitally from your mobile phone and send it directly to the Ertzaintza (Basque Police)

Streamline the check-in and data registration process for your guests and comply with the new regulations from the Ministry.

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How should we register travelers in the Basque Country?

According to the Public Safety Law, in the Basque Country, guest data of all ages must be collected. The mandatory data that must be provided, according to the Ertzaintza website, is as follows:

Traveler data

With the implementation of Royal Decree 933/2021, the traveler registration form used for guest registration with the Ertzaintza (Basque Police) has been updated. Starting in 2025, the updated traveler registration form, compliant with the requirements of Royal Decree 933/2021, must be submitted. The old traveler registration form, which could be used until the end of December 2024, will no longer be valid.

Royal Decree 933/2021 has updated the guest registration form. From 2025, it is mandatory to use this new form to register guests, and the old form will be invalid from December 2024.

How should data be communicated within the Ertzaintza (Basque Police)?

Traveler data must be communicated to the Ertzaintza (Basque Police) within 24 hours of check-in through the Ertzaintza hotel registration system. This data can be communicated in several ways:

• Online: This is undoubtedly the most convenient way. You can send your information to the Ertzaintza (Basque Police) with a single click using the Check-in Scan .
• In person: The tourist accommodation's guest registration book can be handed over at the Ertzaintza police station.
• Fax: Sending a fax with the registration sheet for each guest to the Ertzaintza police station.

The Ertzaintza will return an acknowledgment of receipt regardless of the method chosen for communication.

Consequences of not registering guests with the Ertzaintza (Basque Police).

According to regulations, tourist accommodations are required to keep a guest register and report this information to the relevant authorities . Failure to comply with this obligation may result in the following consequences:

• Administrative Penalties : Authorities may impose fines on accommodation owners or managers for failing to keep a guest register. These penalties may vary depending on the severity and frequency of the infraction.
• Legal Problems : Failure to register can lead to legal problems, as it is a regulatory requirement. This can include legal proceedings that may result in higher fines or additional penalties.
• Security Issues : Failure to keep an adequate record of guests can hinder the work of security forces and civil protection in case of emergencies or criminal investigations.
• Loss of License : In serious and repeated cases, the authorities may withdraw the operating license of the tourist accommodation, preventing it from continuing to operate legally.

Maintaining accurate and up-to-date guest records is crucial for regulatory compliance and avoiding potential negative consequences. Contact us now and take the hassle out of registering your guests with the Ertzaintza or any other police force.