Frequently asked questions

We hope that the questions and answers listed below will provide you with the information you need on the most common queries. If not, feel free to contact us.

What kind of phone do I need to run the app?

The Check-in Scan app runs on most major smartphones and on both IOS and Android operating systems.
Minimum requirements:

  • 2 Megapixel camera.
  • iPhone 6 or higher. With iOS 12.0 or higher. (September 2018)
  • Android “Lollipop” 5.0 (API 21) or higher. (October 2014)

Recommended requirements:

  • 8 Megapixel camera or higher.
  • iPhone 8 or higher. With iOS 12.0 or higher. (September 2018)
  • Android “Nougat” 7.0 (API 24) or higher. (September 2016)

As the app can be used in a demo test mode, your best option to see if it will work is download it and give it a go!

Do you offer batch purchases / discounts?

Yes we do. Once you log in to your customer area you will see that buying more volume in advance will be more cost effective for you.

What's the "MRZ" of an ID?

Our app scans the “barcode” of passports and ID cards, you will find it at the bottom of the passport or on the reverse side of an ID card. Looks like this MRZ

Do you recommend using a stylus for signatures?

It really depends on your preference. You will find that some guests will prefer to just use their finger and others may feel more comfortable using a stylus. If you are going to allow guests to do Self Check-in at your properties, it may be a good idea to have a stylus close to the QR code sheet so they can use it if they wish.

What is live mode?

Once you run out of demonstration credits or even before if you wish, it will go into “live mode”. So at this point, and if you wish to continue using the app, we will need you to add your property(s) into your customer admin panel so that the app can do the check-ins against the properties you have added.

Oh, and yes, you get 10 FREE credits to use on real check-ins to get you started!

Do you offer support?

Yes, we do offer Support through the chat interface. For enquiries outside of these hours please send us an email to and we will get back to you within 24 hours.

What about data privacy?

We comply with current data privacy legislations and technically we make every effort to ensure your data is safe. We don´t keep data unnecessarily either, if you cancel your account, we remove all of your account data. We also clean our server on a nightly basis to ensure that any unneeded documents are removed.

What does the current legislation require?

If you are in the holiday rental business, whether you rent, manage and/or own properties for holiday lets, you will most likely have heard that these properties are known as “Viviendas con Fines Turísticos” and require a tourism license. Part of the licensing obligations mean that you need to send guest ID data to the police within 24 hours of the guest arriving to the holiday property. In addition, you are required to get each guest to sign a “parte de viajero” or guest check-in registration form, which you need to keep in a book or file for each property for the next 3 years. If you require specific information about the law, please email us

What's an agent?

An agent is basically someone who can use the app based on your settings, to include your configuration, properties etc. Essentially an agent could be an employee that does the “meet and greets” for you or it could be a cleaner, a transport company, a neighbour, etc… You can add as many agents as you wish to your app.

What is demo mode?

When you download our app and register, we automatically place you in demo mode. This allows you to test the scanning of the passport or ID card with your phone camera so you can use to it before you do any real check-ins with customers. It also allows you to test the digital signature pad. Any scanning or signatures done in demo mode do not get registered with the police, in fact, they are not kept on the database at all so please feel free to test away!

Can my agent try "demo mode"?

Yes. In fact anyone who downloads the app will be able to use demo mode on their own phone. Each phone is slightly different, so it´s basically a question of getting used to using our app on their phone.

What happens if I decide to stop using Check-in Scan in the future?

Well, we will be sad to see you go of course, but you have no contracts with us so you are free to leave whenever. You can download all your parte de viajeros books for each property at any point in time, so just do that before you wish to close your account and then send an email to and we will advise of you of the steps to follow.

How safe is the data really?

Any sensitive data, including guest personal details as well as any login codes to the national police, guardia civil, mossos d’esquadra or ertzaintza is encrypted on our database to 2048 Bits RSA. We do not email you guest data, everything you need to work is in your web based control panel and/or in the app and access to these is via secure SSL tunnelling. Hence, all important data is contained to a high level of security and privacy within our system. In addition, we keep track of every digital document on our server and it is cleaned on a nightly basis to ensure that very little documents are available within our file systems.

Are you going to release new features?

Yes, we do have a lot of features that we want to develop that will add even more value to the service. If you have any ideas, we would be happy to hear them. Drop us an email to