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Frequently Asked Questions

We hope the questions and answers below provide the information you need about the most common queries. If not, please don't hesitate to contact us.

To use the Check-In Scan application you need at least a smartphone with a camera and internet connection, which meets the following requirements:

  • Android: version 6.0 "Marshmallow" (API 23) or higher
  • iPhone (iOS): version 15.0 or higher
For optimal performance, we recommend:
  • Android 10.0 or higher
  • iPhone (iOS) 16.0 or later
Furthermore, as the application offers a trial mode, we invite you to download and try it yourself to learn about all its features before activating it with your accommodation.

It's the machine-readable zone (lines with letters and numbers) on passports and ID cards that allows for automatic scanning. Our application scans the barcode on passports and ID cards, complying with data protection laws. You can find it at the bottom of your passport or on the back of an ID card. It looks something like this.

You can sign digitally from your mobile phone or tablet screen; you can use a digital pen or directly with your finger.

Yes, you can contact our support team in several ways:

  • Through the chat available on our website
  • By email at info@checkinscan.com
  • Calling us to +34 951 82 98 60
  • Or by sending us a WhatsApp at 613 03 23 51
We'd be happy to help you with anything you need!

We comply with data protection laws (GDPR) and only store what is strictly necessary.

All confidential information, such as guest data and police access codes, is encrypted with 2048-bit RSA in our database.

Access is exclusively through our web panel or app, protected with a secure SSL connection .

We do not send login details via email and we clean our servers every night to remove unnecessary documents.

This ensures that your data is always protected under the highest level of security.

Additionally, you can read Check-in Scan 's Privacy Policy .

We've recently implemented improvements, including SES compatibility , unique check-in links , advanced automations with property management systems, and calculation of tourist taxes and security deposits . If you have any ideas, please contact us via the support chat available on both the website and the mobile app; we'd love to hear them.

Check-In Scan currently works with integrations that give you the possibility of having everything synchronized between various platforms, such as smartlocks or PMS .

We also have a variety of partnerships and collaborations through which we conduct different sessions, such as webinars and event attendance. You can check the calendar and stay up-to-date in the Events of Check-in Scan .

If you are in the holiday rental business, whether renting, managing or owning properties intended for this purpose, you probably already know that these properties are known as "Vivendas con Fines Turísticos" (VFT) and require a specific tourist license.

To legally operate a holiday rental ("Tourist Accommodation"), you must:

  1. Obtain the corresponding tourist license.
  2. Register the details of each guest within 24 hours of their arrival, in accordance with Royal Decree 933/2021 .
  3. Have each guest sign a "traveler form" .
  4. Keep guest records for at least 3 years .

Check-In Scan lets you carry your holiday accommodation's reception in your pocket, offering a complete and flexible solution for all types of check-ins:

  • Online check-in, self check-in, in-person check-in, via QR code, web check-in and mobile app.
  • Eco-friendly solution: forget about paper and reduce your environmental impact.
  • It complies with legal requirements and automatically connects with authorities in Spain, Italy, Portugal and Croatia .
  • 2048-bit data encryption.
  • Everything centralized : manage your registrations and accommodations from a single control panel.

Check-In Scan is compatible with a wide variety of tourist accommodations, including:

  • Hotels
  • Hostels
  • Tourist accommodations
  • Hostels or inns
  • Campsites and motorhome areas (camper area)
  • Apartment complexes
  • Rural accommodations
The platform is designed to adapt to the needs of any type of establishment that requires the legal registration of guests.

In Check-In Scan you can assign different roles and perform tests before using the platform in real life:

  • Agent (co-host or manager):
  • You can invite other people to collaborate with you by assigning them the role of agent, with limited access only to the properties or functions that you choose.
  • Evidence property:
  • The platform allows you to create a test property so you can explore all the app's features, practice the check-in process, and check how data is sent, without affecting your real accommodations.
These features allow you to familiarize yourself with the tool and work as a team in a safe and organized manner.

Yes , with Check-In Scan you can manage multiple properties from a single account. The platform is designed for easy centralized administration, allowing you to efficiently manage all your properties from a single dashboard.

We offer different plans to suit your needs. Check our pricing for current rates.

In addition, we have a sales and support team available to assist you if you need further information via the chat on our website, by email at info@checkinscan.com , by phone at +34 951 82 98 60 , or by sending a WhatsApp message to 613 03 23 51 .

Check-in Scan accepts the following valid identity documents:

  • National Identity Document ( DNI
  • NIE (Foreigner Identification Number)
  • Passport MRZ code (machine-readable zone)

Data can also be entered manually from a driver's license, although this type of document cannot be scanned automatically

Yes, Check-In Scan is a completely reliable and secure platform:

  • Use 2048-bit data encryption to protect your guests' personal and legal information.
  • More than 8 million guests have already checked in with Check-in Scan.
Do you need help or have any questions? Our support team is available to help you:
  • Through the chat available on our website.
  • By email at info@checkinscan.com .
  • Calling us to +34 951 82 98 60.
  • Or by sending us a WhatsApp message to 613 03 23 51.

If you can't be present, Check-In Scan offers several options to keep the registration process easy and legal:

  • Pre-check-in online : Send your guests a personalized link to complete registration before their arrival.
  • QR Code : You can leave a QR code at the property for guests to scan and complete check-in from their own mobile phone.
  • Authorized agents : You can assign agents or trusted staff to check in on your behalf, with limited access from the app.
These options allow you to manage multiple properties without needing to be physically present, while always maintaining control and legal compliance.

Check-In Scan registration process is quick , intuitive , and easy to follow.

  • In-person or QR code check-in can be completed in less than 1 minute .
  • Online pre-check-in takes only a few minutes and allows guests to complete registration before arriving at the accommodation.
  • The application guides the user step by step , ensuring that no necessary data is omitted.
Furthermore, the entire process is designed to comply with current legal regulations in each country, without complications.

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