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Frequent questions

We hope that the questions and answers that appear to provide you with the information you need on the most common consultations. If not, do not hesitate to contact us.

To use the Check-In Scan application you need at least one smartphone with camera and internet connection, which meets the following requirements:

  • Android: version 6.0 "Marshmallow" (API 23) or higher
  • iPhone (iOS): version 14.0 or higher
For optimal performance, we recommend:
  • Android 10.0 or higher
  • iPhone (iOS) 16.0 or higher
In addition, as the application offers a test mode, we invite you to download it and try it yourself to know all its functionalities before activating it with your accommodation.

It is the mechanical reading zone (lines with letters and numbers) in passports and DNIS that allows them to scan them automatically. Our application scan the "barcode" of passports and identification cards, complying with data protection laws. You can find it at the bottom of the passport or on the back of an identification card. It is something similar to the following.

It can be significantly signed from the mobile or tablet screen; You can use a digital pen or directly with your finger.

Yes, you can contact our support team in several ways:

  • Through the chat available on our website
  • By email at info@checkinscan.com
  • Calling us to +34 951 82 98 60
  • Or sending us a whatsapp at 613 03 23 51
We will be happy to help you in what you need!

We comply with data protection laws (RGPD) and only stored the strictly necessary.

All confidential information, such as guest data and police access codes, is encrypted with RSA of 2048 bits in our database.

Access is made exclusively through our website or app, protected with SSL Segura connection .

We do not send access data by email and clean our servers every night to delete unnecessary documents.

Thus we guarantee that your data is always protected under the highest level of security.

In addition, you can read Check-in Scan 's privacy policy .

Recently, we have implemented improvements, such as SES compatibility , unique links for check-in and advanced automation with property management systems. If you have any idea, contact us through the support chat available on both the web and the mobile app, we will be happy to listen to it.

Check-In Scan currently works with integrations that give you the possibility of having everything synchronized between both platforms.

Currently, we have integrations with PMS , integrations with smartlock , intercom .

And we also have a variety of associations and collaborations with which we carry out different sessions such as Webinar or Event Assistance. Check Check-in Scan events section .

If you are in the holiday rental business, whether renting, managing or possessing properties for this purpose, you probably know that these properties are known as "homes for tourist purposes" (Vft) and that they require a specific tourist license.

To legally operate a holiday rental ("housing for tourist purposes"), you must:

  1. Obtain the corresponding tourist license.
  2. Record the data of each guest in the 24 hours after its arrival, according to Royal Decree 933/2021 .
  3. Make each guest sign a "part of a traveler .
  4. Keep the guest record for at least 3 years .

Check-In Scan allows you to keep the reception of your tourist accommodation in your pocket, offering a complete and flexible solution for all types of records:

  • Check-in Online, Self Check-in, Check-In face-to-face, using QR code, Check-in and App from the mobile.
  • Ecological solution: Forget the paper and reduce your environmental impact.
  • It meets the legal requirements and automatically connects with the authorities in Spain, Italy, Portugal and Croatia .
  • 2048 bits data encryption.
  • All centralized : Manage your records and accommodations from a single control panel.

Check-In Scan is compatible with a wide variety of tourist accommodations, including:

  • Hotels
  • Hostels
  • Tourist homes
  • Hostels or shelters
  • Campings and areas for motorhomes (Cameper area)
  • Apartment complexes
  • Rural accommodations
The platform is designed to adapt to the needs of any type of establishment that requires the legal record of guests.

In Check-In Scan you can assign different roles and perform tests before using the platform in a real way:

  • Agent (co-elbitrion or manager):
  • You can invite other people to collaborate with you by assigning them the role of agent, with limited access only to the properties or functions that you choose.
  • Test property:
  • The platform allows you to create a test property so you can explore all application functions, practice the check-in process and check how the data is sent, without affecting your real accommodations.
These functions allow you to familiarize yourself with the tool and work as a team in a safe and organized way.

Yes , with Check-In Scan you can manage multiple properties from a single account. The platform is designed to facilitate centralized administration, allowing you to control all your accommodations efficiently from a single control panel.

We offer different plans according to your needs. price page to see updated rates.

In addition, we have a sales and support team that will be at your disposal if you need more information through the chat available on our website. By email at info@checkinscan.com . Calling ourselves to +34 951 82 98 60 . Sending us a whatsapp at 613 03 23 51 .

Check-in Scan accepts the following valid identity documents:

  • DNI (National Identity Document)
  • NIE (foreigner identification number)
  • Passport with MRZ (machine readable by machine)

You can also enter manually a driving license, although this type of document cannot be automatically scanned

Yes, Check-In Scan is a totally reliable and safe platform:

  • Use 2048 bits data encryption to protect the personal and legal information of your guests.
  • More than 8 million guests have already registered with Check-in Scan.
Do you need help or do you have doubts? Our support team is available to help you:
  • Through the chat available on our website.
  • By email at info@checkinscan.com .
  • Calling us to +34 951 82 98 60.
  • Or sending us a whatsapp to 613 03 23 51.

If you cannot be present, Check-In Scan offers several options for the registration process to remain easy and legal:

  • Pre check-in online : Send your guests a personalized link to complete the record before arrival.
  • QR code : You can leave a QR code in the property so that guests scan and complete the check-in from their own mobile.
  • Authorized agents : You can assign agents or trusted personnel to make the check-in in your name, with limited access from the app.
These options allow you to manage multiple properties without the need to be physically present, always maintaining legal control and compliance.

Yes, the registration process with Check-In Scan is fast , intuitive and easy to follow.

  • The face-to-face check-in or QR can be completed in less than 1 minute .
  • The pre check-in online takes only a few minutes and allows guests to complete the record before reaching the accommodation.
  • The application guides the user step by step , ensuring that no necessary data is omitted.
In addition, the entire process is designed to comply with the legal regulations in force in each country, without complications.

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