The word hospitality , hospitality in Spanish, is one of the fundamental on which the tourism industry is built. Its meaning goes far beyond the simple reception of guests . This covers all the customer experience , since he has the first contact with the service until much after his trip.
The industry is quickly evolving in the last year, driven by technological innovation and the change in travelers' expectations. The global growth of the sector is quite remarkable. In 2024 , the market reached 4.9 billion dollars and the impact on world GDP reached 11.1 billion , thus representing 10% of the global economy. In addition, the new generations and the rise of tourism are redefining what Hospitality means.
In this context, Hospitality also implies human values , emotions and paying attention to small details . If done correctly, you can make welcome to the guest, anticipate your needs and offer much more than a simple place to sleep.
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Hospitality is the basis on which tourist experiences . Each interaction between accommodation and host is part of Hospitality. Tourism involves connecting with customer emotions Tourists seek to feel comfortable , safe and special , this makes it a key to fidelize their visits.
A client can forgive a room that is not to your liking or a meal that was not ideal, but it is very difficult for them to forget a bad attitude or bad response to their needs .
Hospitality is built based on many factors:
There are many types of tourism and these have evolved towards a model more focused on experience . Beyond a tangible product, what really makes the difference is the way that product is offered. Here the hospitality becomes an element that really makes a difference , a differentiating and strategic at the same time.
Travelers are increasingly informed and more demanding . They consult reviews , compare and value the treatment they are given, which transforms hospitality into a competitive advantage for any company that moves in this sector.
As we have said before, Hospitality has a direct effect on online reputation . A negative review can influence the decisions of many potential and current , while a positive comment can be more valuable than any paid ad.
A good hospitality experience:
Technology can be a great ally to improve hospitality , provided that the human factor enhances instead of replacing it completely. key processes that benefits the most of digitalization is the Check-In of guests.
Here highlights Check-in Scan , our tool designed to automate the full process of registering travelers in tourist accommodations . With Check-in Scan , the owners can comply with current legislation , save time and offer a more fluid experience to their clients.
Transforms the way you receive your guests with Check-in Scan agile , professional and memorable service from the first moment.
The balance between technology and human contact will be key to the future of hospitality . Tourists increasingly value autonomy and efficiency without giving up human and personalized .
Tools such as Check-in Scan allow accommodations to modernize their management without losing the spirit of service that defines true hospitality . In short, it is about humanizing technology and improving hospitality .
