Many first-time owners starting out in the holiday rental business are unaware that they have an obligation to complete the Traveler Registration process with the National Police or the relevant authorities.
This activity is regulated by the Organic Law on the Protection of Public Safety of March 30, 2015 , which requires a series of conditions to be met in order to comply with the law. Royal Decree 933/2021 , from the Ministry of the Interior, establishes the obligation for individuals and legal entities engaged in accommodation activities to maintain documentary records of guests. This decree has already begun to be implemented through the Ministry of the Interior's SES.HOSPEDAJES .
Currently, guest registration is not possible on the National Police's accommodation platform due to the implementation of Royal Decree 933/2021 .
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In Spain, the traveler registration form must be completed by all guests, regardless of age. The form must conform to the model included in the Annex to Order INT/1922/2003 .
This information must be reported to the National Police. If the municipality where the accommodation is located does not have a National Police force, guest registration must be done at a Civil Guard hostel .
Each host must collect the traveler's information in the traveler registration book, and then report it to the appropriate security forces.
The process for registering with WEBPOL is very simple. Although this process must be done in person at a police station, the owner must identify themselves by providing original documentation .
Once you have submitted the required documentation, you will be registered in the WEBPOL system. To access the system, use this link: https://webpol.policia.es/e-hotel/
You can find your nearest police station at this link: https://www.policia.es/_es/dependencias_localizador_accesible_provincias.php
Access to the platform by the tourist accommodation manager allows them to submit guest registration forms electronically to the police , either as an individual form or as a group file containing several forms.
Guest registration forms can also be submitted in person at the police station .
The WEBPOL platform remains operational for specific cases in municipalities where SES.HOSPEDAJES is not enabled or for specific procedures, but the general recommendation is to submit documents through SES.HOSPEDAJES. The Check-in Scan automation software allows you to perform both tasks, adapting to the appropriate platform based on your location, thus ensuring correct and timely submission
The collection of traveler registration forms must be mandatory for the manager of the tourist accommodation, and must be recorded in traveler registration books , which must be between 100 and 500 pages minimum and maximum and must be kept for at least 3 years.
If the property manager decides to record guest information directly in WEBPOL , they should click on “Direct Recording of Records”. You will see a form, which you must complete with the following information for your guests (one form per traveler):
In addition to personal data, current regulations require the recording of information on the relationship between guests, usual address and payment methods related to the stay, increasing the thoroughness of the record and improving legal and fiscal control.
It is possible to automate the process of registering travelers with the National Police hostels using the Check In Scan , which allows you to send the traveler report to the authorities in a matter of minutes.
Create the traveller registration form from your mobile and send it to the Authorities in seconds
Forget the paperwork, automatically fill in your guests' details and send them to the authorities – all from your mobile!
Failure to register guests or doing so incorrectly can result in financial penalties. Minor infractions fines ranging from €100 to €600 , serious infractions range from €600 to €30,000 .
In addition to financial penalties, failure to report guest details may lead to an investigation by the tax authorities.
The consequences of failing to register guests or doing so incorrectly can include financial penalties . Minor infractions result in fines ranging from €100 to €600 , while serious infractions can range from €600 to €30,000.
In addition to financial penalties, failure to report guest data may lead to an investigation by the tax authorities.
Penalties for non-compliance can reach €30,000, with potential additional legal or administrative proceedings. Proper compliance, aided by tools like Check-in Scan , reduces legal risks and improves the overall management of accommodations in accordance with current regulations.
