Any host or responsible for any tourist accommodation must complete the traveler registration process, as well as send it to the authorities , regardless of the type of accommodation that is offered (hotel, rural house, holiday floor ...). Non -compliance with this obligation, entails high economic penalties.
Until now, the guest registration before the authorities has been carried out through hosts of the Civil Guard and Webpol but to facilitate the process and do all communications from the same platform the Ministry of Interior has created the SES.HOSPEDAJES .
that this is an orientative guide to register Check-in Scan SES.HOSPEDAJES .
Content
SES.HOSPEDAJES , is a platform developed by the Ministry of Interior through which natural and legal persons may communicate the data required in Royal Decree 933/2021 ( consolidated text ) and collected by registering the parts of travelers .
more data on guests will have to be provided than in the previous records, and some of them, very difficult to verify, such as kinship between guests or their complete address. You can find the complete data list in Annex 1 of the aforementioned Decree.
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Do you have any questions about the new regulations?
SES.Hospedajes platform began operating on January 2, 2023, establishing an adaptation period of 5 months until June 1, 2023, but due to the technical complexity of development, the Ministry of Interior launched a press release extending its use until October 1, 2024. Already near the previous date, the Interior Ministry launched a new official statement delaying the mandatory registration of travelers on the platform SES.Hospedajes until December 2, 2024, a definitive date on which Royal Decree 933/2021 has been launched and with this, the obligation to make the registration of travelers on the platform.
To start using SES.HOSPEDAJES . Subsequently, you must look for the section " Access to the Registry of Establishments and Entities " and click on the " Access column .
The responsibility of registering in SES.HOSPEDAJES .
Once this step has been done, you will have to select the " Identification Platform for the Administrations ", including "Cl@ve pin", "DNIE / Electronic Certificate ", "Mobile Key" or "Permanent Key".
If you still do not have any of these, here are instructions on how to get it:
When you have accessed through one of the identification platforms, you can see 2 options on the screen, in the event that you have already registered on the ministry platform, SES.HOSPEDAJES You want to modify some data of your accommodation, click on the button: Access, to the right. In the event that your intention is to register an accommodation , you must click on the button: Fill in the left.
You will need the digital certificate when you are going to register your property on the platform of the Ministry of Interior and get the accesses to enter SES.HOSPEDAJES . Check-in Scan will not ask you at any time or access to the platform, or the digital certificate to make the guest record.
On the other hand, it is necessary to have the Autofirm@ or cl@ signing program, to be able to sign the registration of the establishment on the platform digitally.
IMPORTANT : It must be taken into account that since these are government identification tools, external to our platform, technical support is beyond our powers. If doubts arise regarding the use of these tools, consult legal advice.
Next, you must fill in a form with accommodation data in question and its owner . At this time, it is important to mark the “shipping of web service communications” box, in the event that data communication tools are used with the authorities automatically such as Check-in Scan .
If you have followed all the steps and you have filled the form correctly, you should soon get an email from the Ministry of Interior confirming the registration of the accommodation in its database, in addition, in the same email data will be reflected data such as the Registration number , Lighting Code and Establishment Code . Keep these data where you have easy access to them. You will also receive the accesses to access the SES.HOSPEDAJES .
No sanctioning procedures will be initiated for non-intentional infractions that are related to the communication of travelers.
The guest registration must be carried out through the SES.HOSPEDAJES platform throughout the national territory, except in the Basque Country and Catalonia. Replacing data sending to the Civil Guard and National Police.
In this case, it may not work for various reasons. First, the platform has experienced micro fall since its birth, this makes it impossible for us to enter.
On the other hand, we may have the cacheado browser, so we must erase cookies and cache of the browser or enter with a different browser.
In the event that it still does not work, get in touch with the technical support of SES.HOSPEDAJES .
The webpol traveler communication platform of the National Police, such as the Civil Guard Host Registry, have stopped offering service. On both platforms a message will appear indicating that the guest communication service should be carried out using the SES HOSPEDAJESPlatform.
According to the Ministry of Interior, on December 2, 2024, it is the expected date to begin with the use of the platform definitely .
To know the lessor code, enter the SES.HOSPEDAJESplatform, and as in the first step, click on the "access to the record of establishments and entities".
On the next screen, in the "establishment information" section you can find the "establishment code."
On the SES.HOSPEDAJESplatform, we click on «Access to the consultation and sending of communications of lodging or vehicle rental” by clicking on the «@@».
Next, in the "new communication" section, click on the "Fill Form" button.
Continuing with the process, select the establishment on any know your code (in the event that you have several) and then select the type of communication you want to perform, in this case we should indicate " part of travelers ". We proceed by clicking on the "Continue" yellow button.
On the next screen, in the "establishment information" section you can find the "establishment code."
In the event that you do not receive the email with access to the platform or you do not know what your password is to access the platform, you can access the “webservice user” section and see what your username is, as well as change the password by pressing the “change password” button.
Send traveler records comfortably and automatically to the competent authorities with Check-in Scan . In Check-in Scan , we are integrated with the different bodies of authorities in Spain, as well as with the new platform of the Ministry of Interior SES.HOSPEDAJES so you can do the process of registering travelers automatically through our system. Contact us to know more.
María del Pilar Gutiérrez Jimenez Says:
How to record minors without DNI. Thank you.
support team :
Good morning María del Pilar, thank you very much for joining the conversation.
To record a minor who does not have DNI with Check-in Scan , you must select the option to enter manually. Subsequently, in the display of the type of document, you will have to select the last option: minor without documentation. It will appear like this:
Remember that a minor without documentation cannot be registered as the first guest, but that there will already have to be at least an adult registered in that same reserve. By regulations, minors without documentation whose nationality is different from the Spanish may not be registered.
Rubén Martínez Says:
Is it possible to accept photos of DNIS with water brand in the entire photo, or with texts that do not cover important information with the purpose and name of the hotel?
The customer alleges data protection and communicates jurisprudence of sanctions from hotels to request a photo of the complete ID instead of only verifying the data.
support team :
Good morning Ruben. Thanks for joining the conversation. When making the guest record via Check-in Scan , the identity document presented by the guest must be the original to comply with the validity of the documentary registry itself .
From Check-in Scan , confirm that we process the identity documents by applying a scanning procedure using OCR technique (which converts the image into text), without subsequently storing the image.
This process will be carried out voluntarily by the guest, after obtaining the unequivocal consent of the same and only to extract the necessary data for the registration.
This measure responds to the principle of data minimization established in the General Data Protection Regulation (RGPD), which indicates that only the data strictly necessary for the purpose of the guest registration must be conserved, dealing with only the personal data required by RD 933/2021.
On the other hand, point out that, with Check-in Scan , you can add the data of the identity document manually without the need to scan the identity document .
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support team :
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Fernando Says:
What should I put in the document support section? Thank you
support team :
Good morning Fernando. Thanks for joining the conversation.
The DNI support number is a 3 -letter code and 6 numbers that are found, according to the DNI issuance date, below the date of birth. In the following image you will find 2 examples provided by the Ministry of Interior.
Cue (Citizens Registry Certificate of the Union), better known as a green card has a support number that you can include in these cases (having no photo, you must always be accompanied by your country's passport). We provide you with the information provided by the official websites of the Government of Spain:
For another type of NIES, those who do photo, you can find the support number in the card itself:
As for the other document that you attach, it would be a document that authorizes to work in Spain, but having no photo, you must always be accompanied by your country's passport. Even so, you could also find the support number in this document, for this:
For this reason, we always advise you to request a passport instead of this type of documents that have no photograph. This recommendation is facing the legal field, at the operational level with our platform, there would be no problem.
Jaime Says:
How do I know what my user WebService is on the SES HOSPEDAJESplatform?
support team :
Good morning Jaime. Thank you very much for joining the conversation. To locate the Web Service user, you must access the SES HOSPEDAJESplatform. Once inside you must proceed in the "Web Service User" section. In this section, you can locate your Web Service user identifying it with the termination «WS». Normally, it is usually the NIF + WS number or the CIF + WS number in the case of companies.
Arturo Says:
Should bones be registered regardless of age including children?
support team :
Hi Arturo, thanks for commenting. With the implementation of Royal Decree 933/2021, all minors, including minors born in Spanish territory, must be recorded in SES HOSPEDAJES .